FAST provides expert technical support for its users. To obtain support for any of our products, please e-mail us directly at support@fast-corp.co.jp or fax us at +81.46.272.8692.
To better provide you with specific guidance, please provide the following information:
- Company Name
- Division Name
- Your Name and Reply E-Mail/FAX Number
- Registration Number
- Model Name
- Model Version
- Library Version
- Question or Description of Issue
In the event you need immediate assistance, you can call our Kanagawa office at +81.46.272.8691 (Japanese Only) Monday through Friday, 9:00-12:00 and 13:00-17:00, Japan time.
Note to Function Library Users Regarding Source File Attachments.
If you are having trouble with custom programs while using our function libraries, please do not initially attach source files with your support request. If we determine that a source file must be analyzed, we will notify you on how and where to send it.
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